I won’t lie, it’ll cost a bit…

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Thanks to Amanda for her presentation this week: if she ever decides to stop advising on the wide range of WPA Healthcare products, she can step up to a heart consultant! Her knowledge in this area was fascinating – even if we were all frightened to death!

I drove home thinking over all the possible implications of being out of breath – the lawn can go hang this weekend!

Next Tuesday our speaker is Elliot Cohen of Shacter Cohen & Bor Accountants. I’ve said before that Elliot rather ’breaks the mould’ of what comes to mind when we think “accountant” [assuming that such a thought ever comes our way!]. He’s promised to give us a riveting talk on the joys of ‘Making Tax Digital’.

Thanks to our visitors and subs this week:

Chris Garland is a (fairly) regular visitor and it was good to see Dave Moss again standing in for Karen. Also Darren McGuinness who is ‘head honcho’ at Harold Stock & Co who stood in for Tom Simpson.

They say ‘a picture is worth a thousand words’ and I’m sure this can be true. But I suspect most of us use words in our daily business meetings and rarely get the chance to use pictures. So I think that words – carefully chosen, practised if necessary and delivered confidently – can be worth a thousand pictures. I had two slightly ‘negative’ confirmations of this yesterday.

We had a new phone system installed at my office and, on completion of the first stage, the young engineer asked me to compete a short ‘satisfaction survey’. I did so and then he said, “I won’t lie, the questionnaire will make more sense after I come back next week and install your digital lines.” I’m fairly sure he wasn’t lying – but what an odd thing to say. Never mind me not having a clue what “digital lines” are, I wondered why he asked me to complete the thing if he thought I might give a better response next week?

I won’t lie

Then yesterday evening a decorator came round to price up a job. Our hall is as high as the barn and we wanted it painting. The decorator (a good guy who we’ve used before) looked worried and said, “I won’t lie, I’ll need to get some scaffolding to reach the ceiling and it’ll cost a bit.” I had already assumed that this would be necessary, but it was the words “I won’t lie” that stuck in my mind. Perhaps it’s just me? I do think that casual, throwaway lines like that can have a negative impact on negotiations.

So carefully crafted words must have a positive impact. In this case a couple of ill-chosen words could have stopped him painting a hallway… Geddit?!!